Returns And Exchanges – Allure Lane

Returns And Exchanges

Thank you for shopping at Allure Lane.

If you are not happy with your purchase, we can help.

Exchange or Return for a Refund

The products can be returned within 30 days after they have been received. A new product may be exchanged for another product or returned for a refund.

To be eligible, please make sure that

1. The product is in original packaging

2. The product has not been used or damaged

Products that do not meet these criteria will not be considered for return.

To return the products, please contact

Most returns are processed within 7 business days after we receive your package. Once your refund has been issued, you will receive a confirmation email. 

Purchase Not Eligible for Return:

1. Final sale item(s) is not eligible for return or exchange.
2. Swimwear is not eligible for return or exchange.

Must email us a picture showing the problem or defect when you submit the return/exchange request.

Pls contact our customer service staff before you return anything.

After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Order Cancellation

We offer full refund if the order is cancelled within 24 hours of your purchase. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.